Needs
The Stakeholders' Needs listed below are designed to answer two basic questions:
– What does the System(s) need to do?
– What do users need from the System(s)?
They are written from the perspective of a system user or stakeholder in that system and are categorized by the Intelligent Transportation System (ITS) Service Packages that comprise the regional architecture. Service Packages provide an accessible, service–oriented perspective to the overall system architecture used to describe the region or project. They identify the pieces of the physical view that are required to implement a particular ITS service. Each of these service packages has a set of Needs associated with it that can be used as the basis for stakeholder validation, setting proper expectations, and eliciting requirements for the systems and devices to be implemented.
| Need Area | Need Number | Need |
|---|---|---|
| MC01: Maintenance and Construction Vehicle and Equipment Tracking | 1 | Maintenance and construction operations need to be able to track the location of maintenance and construction vehicles and other equipment in order to ascertain where their assets are. |
| MC04: Winter Maintenance | 1 | Maintenance and construction operations need to be able to collect environmental situation data from centers, field devices and private, commercial, specialty and public fleet vehicles in order to schedule winter maintenance activities, determine the appropriate response to weather events/conditions, and track and manage response operations. |
| 2 | Maintenance and construction operations need to be able to process current and historical data from multiple sources in order to provide enhanced support for winter maintenance operations. | |
| 3 | Maintenance and construction operations need to be able to create enhanced treatment plans for use by agency maintenance personnel. | |
| 4 | Maintenance and construction operations need to be able to provide winter maintenance instructions including treatment route, treatment application rates, start and end times, and other treatment instructions for vehicle operators. | |
| 5 | Maintenance and construction operations need to be able to provide winter road maintenance status to other centers. | |
| MC05: Roadway Maintenance and Construction | 1 | Maintenance and construction operations need to be able to schedule maintenance and construction on a roadway system or right–of–way. |
| 2 | Maintenance and construction operations need to be able to collect environmental conditions information from various weather sources in order to aid in scheduling maintenance and construction activities. | |
| 3 | Maintenance and construction operations need to coordinate maintenance and construction activities with traffic and other management agencies. | |
| 4 | Maintenance and construction operations need to be able to monitor the status of ITS field equipment and coordinate with Traffic Operations on the maintenance of the equipment. | |
| MC06: Work Zone Management | 1 | Maintenance and construction operations need to be able to manage work zones and control traffic in areas of the roadway where maintenance, construction, and utility work activities are underway. |
| 2 | Maintenance and construction operations need to be able to inform the driver of upcoming work zones, including reduced speeds, lanes affected, and delays. | |
| 3 | Maintenance and construction operations need to be able to coordinate work zone information with other agencies (e.g., traveler information, traffic operations, and other maintenance and construction centers). | |
| 4 | Maintenance and construction operations need to be able to provide control of field equipment in all maintenance and construction areas, including fixed, portable, and truck–mounted devices supporting both stationary and mobile work zones. | |
| PM01: Parking Space Management | 1 | Parking operators need to be able to collect information from Infrastructure–based detectors and/or connected vehicles in order to monitor parking lot ingress and egress, and availability in lots, garages, and other parking areas and facilities. |
| 2 | Parking operators need to be able to determine availability of parking spaces. | |
| 3 | Parking operators need to be able to share the collected parking information with local drivers and other centers for broader distribution. | |
| PM03: Parking Electronic Payment | 1 | Parking operators need to be able to support electronic collection of parking fees from in–vehicle equipment, contact or proximity cards, or any smart payment device. |
| 2 | Parking operators need to be able to set up and manage electronic user accounts for customers. | |
| 3 | Parking operators need to be able to provide notification to an enforcement agency of a parking payment violation. | |
| 4 | Drivers need to be able to pay for parking using electronic means. | |
| PS01: Emergency Call–Taking and Dispatch | 1 | Emergency Management needs to provide basic public safety call–taking and dispatch of emergency vehicles in order to provide safe and rapid deployment of appropriate resources to an emergency. |
| 2 | Emergency Management needs to coordinate with other emergency management operations in order to support emergency notification between agencies. | |
| 3 | Emergency Management needs to process current and historical weather and road conditions data from multiple sources in order to generate warnings and route advisories for individual emergency responders or emergency response dispatchers. | |
| 4 | Emergency Management needs to provide emergency responders with road weather warnings and advisories. | |
| 5 | Emergency Management needs to provide routing information to the emergency responders. | |
| PS02: Emergency Response | 1 | Emergency Management needs to be able to obtain information from the incident scene to support incident response. |
| 2 | Emergency Management needs to provide response in the field to incidents and emergency situations. | |
| 3 | Emergency Management needs to coordinate with other emergency management operations in order to support emergency response | |
| PS03: Emergency Vehicle Preemption | 1 | Emergency Management needs to be able to request signal preemption from Traffic Operations for a specific emergency vehicle. |
| 2 | Emergency Management needs to be able request signal preemption locally for one or more signals the vehicle is approaching so that it may quickly and safely cross the intersections. | |
| 3 | Traffic Management needs to be able to adjust signal timing to provide signal preemption for an emergency vehicle based upon a request from Emergency Management. | |
| 4 | Traffic Management needs to be able to support local adjustments to signal timing based upon a local preemption request and transition back to normal traffic signal operations after providing emergency vehicle preemption. | |
| 5 | Traffic Operations needs to be able to provide signal timing information to emergency vehicles to support emergency vehicle preemption. | |
| PS10: Wide–Area Alert | 1 | Emergency Management needs to be able to verify the reported emergency situation in order to activate the alert system. |
| 2 | Emergency Management needs to be able to alert the public in emergency situations such as child abductions, severe weather events, civil emergencies, and other situations that pose a threat to life and property, using ITS technologies such as dynamic message signs, highway advisory radios, in–vehicle displays, transit displays, 511 traveler information systems, and traveler information web sites. | |
| 3 | Emergency Management needs to be able to broadcast emergency information to traffic agencies, transit agencies, information service providers, toll operators, and others that operate ITS systems. | |
| PS12: Disaster Response and Recovery | 1 | Emergency Management needs to support integration between transportation systems and the public safety, emergency management, public health, and other allied organizations that form the overall disaster response. |
| 2 | Emergency Management needs to support coordination of emergency response plans issued by various agencies in order plan for regional response to disasters. | |
| 3 | Emergency Management needs to be able to track and coordinate the transportation professionals, equipment, and materials that constitute the disaster response in order to respond to and recover from disasters. | |
| 4 | Emergency Management needs to be able to provide to other regional centers information about the transportation system in the vicinity of the disaster. | |
| PS13: Evacuation and Reentry Management | 1 | Emergency Management needs to support evacuation of the general public from disaster area. |
| 2 | Emergency Management needs to coordinate evacuation plans among the federal, state, and local transportation, emergency, and law enforcement agencies that may be involved in a large–scale evacuation. | |
| 3 | Emergency Management needs to share evacuation information with traffic management agencies in order to implement special traffic control strategies to control evacuation traffic. | |
| 4 | Emergency Management needs to share evacuation information with transit agencies in order to remove people from an evacuated area while making efficient use of limited capacity. | |
| 5 | Emergency Management needs to manage subsequent reentry of the general public to the disaster area. | |
| PS14: Disaster Traveler Information | 1 | Emergency Management and Traveler Information need to be able to provide general public real–time disaster and evacuation information using ITS traveler information systems. |
| 2 | Traveler Information needs to be able to collect disaster related information from multiple sources including traffic, transit, public safety, emergency management, shelter provider, and travel service provider organizations. | |
| 3 | Emergency Management and Traveler Information need to be able to provide evacuees with information including a shelter that matches their needs, including location, availability, and routing. | |
| 4 | Emergency Management and Traveler Information need to be able to provide information concerning roadside resources including information provided by other evacuees to help understand availability of resources. | |
| 5 | Emergency Management and Traveler Information need to be able to provide evacuees with information regarding when they can return to their area, including routes and road conditions. | |
| PT01: Transit Vehicle Tracking | 1 | Transit Operations needs to be able to monitor the location of transit vehicles in order to improve decision making by transit operators and provide more accurate information to travelers . |
| 2 | Transit Operations needs to be able to determine whether each transit vehicle is adhering to its schedule. | |
| 3 | Transit Operations needs to be able to send transit vehicle location and schedule adherence data to other centers in order to support traveler information and traffic operations. | |
| PT02: Transit Fixed–Route Operations | 1 | Transit Operations needs to be able to create and update schedules for fixed route or flexible route transit routes in order to plan transit operations. |
| 2 | Transit Operations needs to be able to disseminate transit schedules for fixed route or flexible route transit routes to traveler information centers. | |
| 3 | Transit Operations needs to be able to dispatch transit vehicles for fixed route or flexible route runs. | |
| 4 | Transit Operations need to be able to schedule blocks (vehicle assignments) and runs (operator assignments) for fixed route or flexible route transit operations. | |
| 5 | Transit Operations need to be able to monitor transit vehicle schedule adherence in order to manage fixed route or flexible route transit operations. | |
| 6 | Transit Operations need to have real time information about the road network in order to increase the effectiveness of operations for fixed route or flexible route transit. | |
| PT03: Dynamic Transit Operations | 1 | Transit Operations needs to be able to take reservations for demand response trips that include the travelers' origin, destination, and departure time in order to do demand response scheduling. |
| 2 | Transit Operations needs to be able to schedule demand response transit vehicles based upon travelers trip requests. | |
| 3 | Transit Operations needs to provide and update manifests to properly manage demand response transit vehicles based upon traveler requests. | |
| 4 | Transit Operations needs to be able to monitor the real–time location of demand response transit vehicles. | |
| 5 | Transit Operations need to have real time information about the road network in order to increase the effectiveness of operations for demand response transit. | |
| PT05: Transit Security | 1 | Transit Operations needs to be able to monitor conditions on a transit vehicle in order to provide a secure environment for travelers. |
| 2 | Transit Operations needs to be able to monitor transit stops and transit stations in order to provide a secure environment for travelers. | |
| 3 | Transit Operations needs to be able to monitor transit secure areas such as bus or rail yards and transit infrastructure such as tracks and tunnels in order to provide security for transit assets. | |
| 4 | Transit Operations needs to be able to authenticate operators of transit vehicles and perform remote disabling of vehicles if necessary in order to ensure secure operation of the vehicles. | |
| 5 | Transit Operations needs to be able to alert emergency services to incidents on vehicles, at stations/stops, or other monitored assets. | |
| 6 | Transit Operations needs to be able to inform traveler information systems or the media regarding transit related incidents in order to keep the traveling public informed of the impacts these incidents may have on their trips. | |
| PT06: Transit Fleet Management | 1 | Transit Operations needs to able to remotely monitor transit vehicle operating conditions in order to determine if maintenance of the vehicle is needed. |
| 2 | Transit Operations needs to be able to perform maintenance scheduling of transit vehicles including real time requests for actions by the vehicle operator. | |
| 3 | Transit Operations needs to be able to assign specific vehicles to blocks in order to perform vehicle allocation. | |
| 4 | Transit Operations needs to be able to assign transit operators to runs. | |
| PT08: Transit Traveler Information | 1 | Transit Operations needs to be able to provide static and real time transit information to traveler information systems and the media in order to increase travelers' ability to plan and manage their trips. |
| 2 | Transit Operations needs to be able to provide static and real time transit information directly to travelers either pre–trip or en route in order to support traveler trip decisions. | |
| 3 | Transit Operations needs to be able to share static and real time transit information with other transit operations in order to facilitate multisystem trip planning. | |
| TI01: Broadcast Traveler Information | 1 | Traveler Information needs to be able to collect timely, accurate, and reliable traffic, transit, and other road conditions data from multiple sources in order to broadcast the latest conditions affecting travelers. |
| 2 | Traveler Information needs to be able to inform as much of the traveling public as possible using any available broadcast media to increase mobility and safety through better information. | |
| 3 | Travelers need access to timely, accurate, and reliable traffic, transit, and other travel conditions in order to make informed decisions about their travel. | |
| TM01: Infrastructure–Based Traffic Surveillance | 1 | Traffic Operations need to be able to monitor the road network using infrastructure devices in order to detect and verify incidents and support implementation of traffic operational strategies. |
| 2 | Traffic Operations need to be able to monitor the infrastructure devices used for road network monitoring in order to detect faults in equipment or communications. | |
| 3 | Traffic Operations need to be able to send network monitoring data to other centers in order to support traveler information. | |
| TM02: Vehicle–Based Traffic Surveillance | 1 | Traffic Operations and Traveler Information Providers need to be able to monitor the road network using information from connected vehicles in order to detect and verify incidents. |
| 2 | Traffic Operations need to be able to monitor the roadside equipment in order to detect faults in equipment or communications. | |
| 3 | Traffic Operations need to be able to monitor the road network using probe data from connected vehicles in order to support traveler information. | |
| 4 | Traffic Operations need to be able to monitor the road network using probe data from toll or transit systems. | |
| TM03: Traffic Signal Control | 1 | Traffic Operations need to be able to remotely control traffic signals at intersections under their jurisdiction |
| 2 | Traffic Operations need to be able to manage and implement control plans in order to coordinate signalized intersections. | |
| 3 | Traffic Operations need to be able to monitor and control pedestrian crossing aspects of traffic signals in order to facilitate safe pedestrian crossings at the intersection. | |
| 4 | Traffic Operations need to monitor the status of traffic signal control equipment. | |
| TM06: Traffic Information Dissemination | 1 | Traffic Operations need to be able to provide traffic and incident information to drivers using roadside devices such as dynamic message signs and highway advisory radio. |
| 2 | Traffic Operations need to be able to monitor roadside devices used to provide traffic and traveler information to drivers. | |
| 3 | Traffic Operations need to be able to provide traffic and incident information, including images to the media. | |
| 4 | Traffic Operations need to be able to provide traffic and incident information, including images to traveler information, transit, maintenance and emergency centers. | |
| TM07: Regional Traffic Management | 1 | Traffic Operations need to exchange traffic and incident data with other Traffic Management Centers in order to support regional coordination spanning jurisdictional boundaries. |
| 2 | Traffic Operations need to exchange traffic control data with other traffic management centers to support inter–jurisdictional, real–time coordinated traffic signal control systems and coordination between freeway operations and traffic signal control within a corridor. | |
| TM08: Traffic Incident Management System | 1 | Traffic Operations need to detect and verify incidents on roadways using CCTV and field sensors. |
| 2 | Traffic Operations need to share incident information with other ITS centers in order to coordinate incident response. | |
| 3 | Traffic Operations need to obtain incident information from other ITS centers in order to coordinate incident response | |
| 4 | Emergency Operations need to be able to dispatch emergency assets to a traffic incident. | |
| 5 | Traffic Operations need to coordinate requests for resources with emergency and maintenance centers in order to support cleanup after the incident. | |
| VS12: Vulnerable Road User Safety | 1 | Traffic Operations needs to be able to provide to connected vehicles an indication that pedestrians or micromobility vehicle users may be crossing or are crossing an intersection in order to reduce the likelihood of the vehicle striking the pedestrian or micromobility users. |
| 2 | Traffic Operations needs to be able to warn pedestrians or micromobility vehicle users about crossing status or potential vehicle infringement into the crosswalk in order to allow the pedestrian or micromobility vehicle users to safely cross an intersection. | |
| 3 | Traffic Operations needs to be able to provide intersection priority for pedestrians or micromobility vehicle users based upon requests from the pedestrians or micromobility vehicle users. | |
| 4 | Traffic Operations needs to be able to inform pedestrians and micromobility vehicle users of the status of the intersection including the amount of time left for crossing the intersection. | |
| 5 | The Driver needs to receive warnings or have the vehicle automatically perform control actions relating to pedestrians, and vulnerable road users that are sharing the roadway with the vehicle. | |
| 6 | Pedestrians need to be informed about potentially hazardous road conditions or vehicles that may pose a danger to them. | |
| 7 | MMV Operators need to be informed about potentially hazardous road conditions or vehicles that may pose a danger to them. | |
| WX01: Weather Data Collection | 1 | Traffic operations or maintenance and construction operations need be able to collect road conditions and weather data from environmental sensors on or in the vicinity of the roadway. |
| 2 | Traffic operations need to be able to collect road conditions and weather data from vehicle on–board sensors. | |
| 3 | Traffic operations and maintenance and construction operations need to share collected environmental data with each other. | |
| 4 | Traffic operations and Maintenance and construction need to be able to receive environmental data from Weather operations. | |
| 5 | Maintenance and construction operations need to be able to collect road conditions and weather data from maintenance vehicle on–board sensors. | |
| 6 | Weather Systems need be able to collect road conditions and weather data from environmental sensors on or in the vicinity of the roadway. | |
| WX02: Weather Information Processing and Distribution | 2 | Maintenance and construction operations need to be able to process collected environmental information to issue location specific road weather warnings derived from roadway environmental sensor data, vehicle on–board sensor data and weather service operations to make decisions regarding efficient deployment of road maintenance resources based on historical, current and forecasted environmental conditions. |
| 3 | Maintenance and construction operations needs to process collected environmental information to issue road weather alerts, warnings and advisories derived from roadway environmental sensor data, vehicle on–board sensor data and weather service operations to share the road weather information with emergency management operations, transit management operations, rail operations, weather service operations and other maintenance and construction operations. |